How does a repair work?

Primary and Secondary Education (K12) + Higher Education and Universities (HED)

After submitting a ticket, we first perform a thorough analysis, either automatically upon registration or by a technician.

You will then receive an email containing an approval link. The flat-rate repair fee must be paid immediately through our payment partner, Stichting Mollie Payments.

Once the payment has been processed, we will ensure that the necessary parts are ordered and prepared.

As soon as everything is available, we will schedule the repair either at the school or at your home.

Because each step is carried out with care, this process may take several days in some cases. This allows us to guarantee a durable, high-quality repair.