Renting or buying: what are the benefits? Which operating system do I need for my programme? Which screen size do I need? I cannot find my school code to log in to the webshop. Who can help me? How do you choose the right student laptop? I have net een Windows-laptop. How stel ik die de eerste keer in?

Can I still cancel or change my order? I want to cancel my order before I have received my device. What are my options? I have received my device but want to cancel my purchase. Is that possible? Will I receive a refund if I terminate the rental agreement early? How do I return my laptop if I want to end the rental agreement? I rent a device but I am going to stop studying. What are my options?

How do I open a ticket for a device whose warranty has expired? What should I do in case of laptop theft? I have lost my device. What now? How does my warranty work? What is covered by the warranty? Can I extend the warranty of my device?

How does a complaints flow work? Water or another liquid was spilled on a device. What now? How does a repair work? What if I want to open a repair ticket for a device whose monthly payments are not in order? Can you assess the new problem and indicate which repair or solution is possible? Why are repair costs sometimes 0 euros and sometimes not?

Can I purchase additional accessories? How do I report changes to my personal details? What is Academic Software and how do I get access? When will the appointment be rescheduled so someone can come by? I cannot log in to MySignpost. What now? What is visible in MySignpost?

When does the direct debit for my rental agreement start? The direct debit failed. What now? My child has left school, but money is still being debited from my account. How is that possible? Are discounts from the order shown in the rental agreement? A parent has lost their rental agreement. Where can it be found? How do I pay the rental deposit as a parent/guardian?

My order was not received or was damaged. Where can I go? How long does it take before my laptop is delivered? Where will my laptop be delivered? What is the current status of the laptop and when can a solution (repair/replacement/delivery) be scheduled?