Renting or buying: what are the benefits? Which operating system do I need for my programme? Which screen size do I need? Which laptops are powerful enough for AI applications? I cannot find my school code to log in to the webshop. Who can help me? How do you choose the right student laptop?

Can I still cancel or change my order? I want to cancel my order before I have received my device. What are my options? I have received my device but want to cancel my purchase. Is that possible? Will I receive a refund if I terminate the rental agreement early? How do I return my laptop if I want to end the rental agreement? I rent a device but I am going to stop studying. What are my options?

The sleeve or casing of a device is broken. Is this covered by warranty? How do I open a ticket for a device whose warranty has expired? What should I do in case of laptop theft? I have lost my device. What now? How does my warranty work? How can I check whether my device is still under warranty?

A device is defective. What now? What should I do if my ticket is not being processed? What are the average repair times? Can you assess the new issue and indicate which repair or solution is possible? What if I want to open a repair ticket for a device whose monthly payments are not in order? How does a complaints flow work?

When will the appointment be rescheduled so someone can come by? Can I purchase additional accessories? How do I report changes to my personal details? What is Academic Software and how do I get access? I cannot log in to MySignpost. What now? What is visible in MySignpost?

Can I have an invoice issued to my company? When does the direct debit for my rental agreement start? The direct debit failed. What now? My child has left school, but money is still being debited from my account. How is that possible? Are discounts from the order shown in the rental agreement? How do I pay the rental deposit as a parent/guardian?

My order was not received or was damaged. Where can I go? How long does it take before my laptop is delivered? Where will my laptop be delivered? What is the current status of the laptop and when can a solution (repair/replacement/delivery) be scheduled?