What is the current status of the laptop and when can a solution (repair/replacement/delivery) be scheduled?

Primary and Secondary Education (K12) + Higher Education and Universities (HED)

We first assess the current status of the laptop in detail and determine when a concrete update can be expected.

Based on that information, we identify the most appropriate solution, whether that involves a repair, replacement, or delivery.

At the same time, we request a clear timeline and investigate whether a suitable temporary alternative can be provided so that the student can continue working without interruption.

Once everything has been coordinated, you will receive one clear and complete update.