I have received my device but want to cancel my purchase. Is that possible?

Primary and Secondary Education (K12)

Yes, you have 14 calendar days from the delivery date (to the school) to withdraw from your purchase. The device must be unused, returned in its original packaging, and the return must be processed exclusively through MySignpost.

When a refund is issued, an assembly fee of €100 will be deducted, as the device is personalized.

Higher Education and Universities (HED)

Yes, you have 14 calendar days from the delivery date to withdraw from your purchase. The device must be unused, returned in its original packaging, and the return must be processed through MySignpost.