Clarification: This article has been adapted to different levels of education.

Primary and Secondary Education (K–12)

A high-quality and durable device from Signpost is unlikely to experience malfunctions or defects. But what if your laptop does not perform as expected or becomes damaged? At Signpost, a solid warranty goes hand in hand with clear terms and conditions. To ensure this warranty, we work together with the insurance company Ethias.

When is a repair covered under warranty?

• The defect is covered by the manufacturer's warranty.
• The battery is defective.
• The keyboard no longer functions partially or completely.
• There is no moisture damage or physical damage to the motherboard caused by the user or a third party.
• The SSD or HDD is defective under normal use.
• The display no longer functions due to a backlight failure or an electronic defect.
• The cooling system or fan no longer functions.
• The internal cables are defective.
• The power adapter is defective, without cosmetic damage.
• The protective case is defective (the zipper no longer works or the seams are torn).

Moisture or Liquid Damage: What Should You Do?

Has liquid been spilled on your device? Immediately unplug the power adapter, turn off the device, and do NOT turn it back on until it has been inspected by a Signpost technician.

Damaged Case or Housing?

Has the zipper or handle of your protective case become defective through no fault of your own? If so, it may be repaired under warranty.

When is a repair not covered under warranty but covered under the flat-rate repair program?

This applies when:

• Moisture damage has been caused by the user or a third party (spilled liquids).
• The screen has been broken by the user or a third party.
• The screen hinges have broken due to improper use (a fall or opening the device beyond the intended angle).
• Impact damage from a fall prevents the device from functioning properly.
• The motherboard has been damaged (broken internal components or damaged ports).
• The device was stolen outside school premises through forced entry or under threat (a police report is required).
• The power adapter is damaged (broken connector or damaged wiring).
• The keyboard is deformed, keys are missing, or key labels are no longer visible.

When is a repair NOT covered under warranty and NOT covered under the flat-rate repair program?

• Cosmetic damage only (dents, scratches) that does not affect functionality.
• Stickers, adhesive residue, or normal wear and tear.
• The device was lost or stolen due to user negligence.
• Intentional damage.
• Access to the BIOS is no longer possible due to a forgotten password (the motherboard must be replaced).

If a device is submitted with multiple independent damage claims, the flat-rate repair fee will be charged for each claim.

Software-related issues are not covered under warranty and are the responsibility of the school or the user.

If the school does not report the repair, you can submit a repair request using the following link:

https://orders.signpost.site/createFieldServiceTicket.php

Higher Education and Universities (HED)

A high-quality and durable device from Signpost is unlikely to experience malfunctions or defects. Register your device through MySignpost if something goes wrong. To ensure warranty coverage, we work together with the insurance company Ethias. Please refer to the official warranty page for the applicable terms and conditions.

When is a repair covered under warranty?

The warranty conditions for higher education students are similar to those for K–12 students. Repairs are provided at no cost for manufacturer warranty defects, battery issues, keyboard failures, electronic display defects, cooling system failures, defective cables, and similar hardware issues.

Optional Coverage: Accidental Damage and Theft Insurance

As a higher education student, you can extend the standard warranty with optional insurance against accidental damage and theft. Did you drop your laptop or spill a drink on your device? No worries—this insurance provides coverage for such incidents.

The cost depends on the purchase price of your laptop:

• Less than €500: €59 (deductible for damage or theft: €150)
• €500–€949: €99 (deductible: €150)
• €949–€1,500: €179 (deductible: €150)
• €1,500–€2,000: €199 (deductible: €150)
• More than €2,000: €249 (deductible: €150)

What are the warranty conditions in detail?

When purchasing a Signpost laptop, you are entitled to warranty coverage. A high-quality and durable laptop has a low risk of malfunction, but if an issue does occur, the warranty conditions are outlined below.

The warranty is provided in whole or in part by, or with the assistance of, an insurance provider.

What is not covered under warranty?

• Is your repair not covered by the flat-rate plan? Even then, you can still turn to Signpost
  Is a claim not covered by the flat-rate plan? Even then, you can still turn to Signpost for a repair. We’ll first provide you with a quote. Once the quote is approved, we’ll proceed with the repair.
• Loss of the device: this is not covered. Only theft involving forced entry or threats outside school premises, accompanied by a police report, is covered by the insurance policy.
• Cosmetic damage without functional impact.

Requesting a Repair

If you are a higher education student, create a support ticket through:

https://productie.signpost.site/createFieldServiceTicket.php

Please include a clear description of the issue, along with photos and/or videos, to help ensure a faster diagnosis.