My order was not received or was damaged. Where can I go?

Primary and Secondary Education (K12) + Higher Education and Universities (HED)

Please always include your order number in your email so that we can process your case correctly and as quickly as possible.

We recommend waiting at least one business day first, as temporary delays can occur with courier services.

If you still have not received your delivery after this period, we recommend checking the courier’s website or app for the most up-to-date status of your shipment.

If the situation remains unclear after that, we will, of course, be happy to assist you further.

Was your order delivered damaged?

Please contact us at hardware@Signpost.be.

Be sure to include your order number and attach photos of the damage so that we can handle your case correctly and efficiently.