A device is defective. What now?

Primary and secondary education (K12) + higher education and universities (HED)
If your laptop has a defect, there is no need to worry. You do not need to send in the device and can avoid unnecessary waiting times. If the school does not register the repair, you can submit a repair request yourself via MySignpost.

Schools
If a laptop has a defect, there is no need to worry. You do not need to send in the device and can avoid unnecessary waiting times. You can request the repair via M4S.