What if I want to open a repair ticket for a device whose monthly payments are not in order?

Educational institutions
For devices with outstanding monthly payments, a standard repair ticket cannot be created.
Once the outstanding payment has been received, a repair ticket can be created again.

Primary and secondary education (K12) + Higher education and universities (HED)
If there is an outstanding balance, the school cannot register a ticket to process your repair.

You can settle the payment via the following account number:
BE70 7360 4491 6825

Once the outstanding amount has been received, a repair request can be submitted.