How can I schedule a repair appointment for my device?

Primary and secondary education (K12) + Higher education and universities (HED)
Scheduling a repair appointment is simple and structured. First, ensure you have all relevant details at hand, such as the device and its identification information. Then schedule the appointment via MySignpost. Choose a time when you are certain to be present so that our technician can carry out the repair smoothly and efficiently. This way, you will quickly have a fully functioning device again.

• I have created a ticket and it was resolved, but the issue is still present.

When a repair is closed as resolved, it may exceptionally happen that the issue reappears. In that case, we ask you to create a new ticket. This allows us to thoroughly reanalyse the case with a fresh perspective and focus on the current situation. It is possible that the root cause has changed since the initial report. By grouping multiple reports, we gain a more complete view of the issue and can collaborate more effectively with the manufacturer to determine the best solution. In this way, we follow official procedures and ensure a sustainable and reliable repair step by step.