The account on the laptop is blocked. What now?

Schools and educational institutions

When a laptop account is locked, it is usually not due to a technical malfunction. 
In most cases, this happens automatically when a student leaves the school and the device is still connected to the school network.

Step 1: Check with the school. First, contact the school to confirm whether the laptop has actually been removed from the school management system. This system is called Intune and determines whether a device is still actively managed by the school.

Step 2: Reset the laptop. Once the laptop has been removed from Intune, the device must be completely reset. This can be done in several ways: using the laptop’s standard recovery options or by reinstalling the operating system using a USB drive. You can find the complete steps for this in the accompanying document. This ensures that the laptop is ready for use again, independent of the school environment.